Frequently asked questions

What is ok.football? 

ok.football is the fans choice for authentic, fan led conversations before, during and after the match. We put the friendship into football, dialects into discussion, and help fans of forward-thinking clubs to meet and stay connected. 

We do this by creating half-decent experiences for supporters—both online and offline. 

We're a digitally transformed, football-centric "fan service" you deserve and have been waiting for. The aim of our invisible machines and hardworking people is to deliver, time and again, in order to meet or [hopefully sometimes] exceed your expectations. Just remember we're only in the beta testing stage and Roy the Crowbot is only available on match days to vote for your player of the match. He'll be offline after the game until further notice. 

More features will be added over time.  In future, ok.football aims to better engage, entertain and empower supporters 24/7 and allow clubs and their associated brands to communicate and transact with fans in real-time. 

The Graham - terms and conditions:

This is a free service. Participants must be aged 16+ and own a mobile phone and/or have the bill payers permission. 

Instructions of how to play 

Scan the QR code, or click on the image in the match day programme to play The Graham , a new Player of the Match voting tool designed for smartphone owning football fans who spend much of their time on the hoof. 

Roy the Crowbot is featuring at today's game courtesy of ok.football and Royston Town Football Club.

ok.football is a hoof media start-up. We create fan-led, benefit driven conversations before, during and after the game. 

Competition Terms & Conditions Introduction

By participating in the competition you are agreeing to these competition terms and conditions. The competition is being run by Hoof Media Limited trading as ok.football.

Eligibility to Enter

The competition is open to entrants over 16 years of age and have the bill payers permission. Hoof Media Limited trading as ok.football employees and associates are excluded from the draw.

By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

There is no limit how many times you vote but only your last vote counts. It's one entry per person and the competition is completely free to enter.

The Prize

The winning prize will be two tickets to Royston Town's next home game [A successful winning away supporter will be offered two free cinema tickets to a local theatre of their choosing]. 

The use of specific brands as prizes by Hoof Media Limited trading as ok.football does not imply any affiliation with or endorsement of such brands.

The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so.

Hoof Media Limited trading as ok.football 's decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.

Winner Announcement

The Player of the Match will be the one who receives the most votes during game. The voting will close 30 minutes after the final whistle and the winner contacted. Only fans who successfully chose the winning player are entered into the lottery. The winner will be chosen at random and notified via text message at the end of the game.

Hoof Media Limited trading as ok.football will make two attempts to contact the winner [once via text and once via a mobile phone call].

If the winner does not respond to the text and/or phone call informing them of their win within 30 minutes of the final whistle being blown, they forfeit their right to the prize, and Hoof Media Limited trading as ok.football reserves the right to select and notify a new winner, again, chosen at random.

Delivery of the Prize

The winner will allow 14 days for the prize to be delivered, otherwise alternative collection or delivery arrangements can be made through mutual agreement.

Data Protection and Publicity

You agree that any personal information that you provide when entering the competition will be used by Hoof Media Limited trading as ok.football for the purposes of administering the competition and for the other purposes as specified in our Privacy Policy.

All entrants may request information on the winning participant by emailing sam@ok.football

If requested by Hoof Media Limited trading as ok.football , the winner agrees to release their first name and the team they support to any other competition participants. The winning fan will be invited to a photoshoot in the clubhouse post match with the winning player where The Graham Trophy will be presented.

The winner's first name and place of residence will be announced on Hoof Media Limited trading as ok.football 's website and social media channels.

Limitation of Liability

Hoof Media Limited trading as ok.football accepts no liability for any damage, loss, injury, or disappointment suffered by any entrants as a result of participating in the competition or being selected for a prize.

General

Hoof Media Limited trading as ok.football reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

Is using ok.football safe and secure?

The WhatsApp Business API, which the ok.football platform is built upon, is designed to de-risk by offering a GDPR-compliant solution that allows 'proper' B2C communications with full oversight.  ok.football continues to work hard to ensure your card information is safe with us which gives you the confidence to transact over any messaging channel.

How do I contact a member of the ok.football team? 

Email: sam@ok.football

Why am I receiving messages from ok.football*? 

To ensure ok.football is GDPR compliant, you will receive a welcome message that introduces Roy the Crowbot with an opportunity to opt-in or opt-out of communication after creating your account. 

What if I stop receiving messages from ok.football*? 

You may have unsubscribed to ok.football messages.  Text the word /Start to the number +44[0]7736682255/+44[0]77FOOTBALL.  You need to opt-in to receiving messages from ok.football. If you are still having trouble receiving our messages:  Restart your handset to reset your carrier connection. If you are still unable to receive the message, you will need to contact your mobile provider directly.

Who can use ok.football?    

Smartphone owning football fans who spend much of their time on the hoof that meet the following criteria:  

- Are at least 16+ years old 

- Are a UK resident and have a UK-based mobile number that is verified by   ok.football and a valid email address 

- Provide a valid shipping address in the United Kingdom 

- Own a UK-issued credit or debit card

Is there a cost to use ok.football?

As a fan, there is no additional cost to use ok.football's freemium service which, for example, will enable you to vote for your player of the match in what we call 'The Graham'. 

However, fans can [if they want to] show their appreciation for what we're trying to build and support our service by paying £2.99 a month to benefit from ok.football's value added offers and products, like www.Fetchd.io , an in-stadium food and drink delivery solution for a small fee, per transaction, where the service is available. Plus other exclusive offers.

Orders are processed over ok.football's secure "in message" digital checkout solution , powered by www.stripe.com , or via a club/associated brand you are buying from.

How can I update or cancel my premium subscription?

pay.ok.football/p/login/00g9CBfUe2bWcrm144

Which credit cards are supported by ok.football?

- Visa

- Mastercard 

- American Express

Can I use my debit card with ok.football?

Yes, you can use a debit card with ok.football

Does ok.football accept Apple Pay® or Google Pay? 

Our card payments processor, allows fans to make payments via Apple Pay®  but not yet via Google Pay.  

Can I cancel a purchase made via ok.football?  

You can't cancel a payment you’ve confirmed via the payment authorisation message. However, you can contact the club, associated brand you purchased from to request a refund. 

How do refunds work?

All refunds will be handled by the club or associated brand that you purchased from. Please contact their customer support directly for assistance. 

How do I return a purchased item?

All refunds will be handled by the club or associated brand that you purchased from. Please contact their customer support directly for assistance. 

What if I see a charge I did not approve?

ok.football requires you to approve each transaction and we record each confirmation. If you have a dispute for a charge that you do not recognise, please contact the club or associated brand, directly, to resolve your issue. However in the instance when you are struggling to contact a merchant, please feel free to contact us and we’ll do all we can to help. 

How do I update my mobile number?

Contact a member of the team to update and verify the mobile number associated with your account.

You can contact us by email at sam@ok.football

How do I update my email address?

Contact a member of the team to update and verify the email address associated with your account.

You can contact us by email at sam@ok.football

How do I close my account?

Contact a member of the team to close your account. Email us at sam@ok.football

*Message and data rates may apply. Message frequency varies. Cancel anytime by simply texting <</Stop>>, resume by texting /Start. See our terms and conditions for more information. 

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